I ordered a ring size that is incorrect. What are my options to rectify this before the order has shipped?
I ordered a ring size that is incorrect. What are my options to rectify this before the order has shipped?
If you've ordered a ring and it's the incorrect size, don't worry - we can help you get the right size before your order ships. There are a few different options available to you, depending on the type of ring you've ordered:
If your ring is made to order, we can usually resize it for you. Please contact us as soon as possible so that we can make the necessary arrangements.
If your ring is in stock, we may be able to exchange it for the correct size. Please contact us to check whether this is possible.
If your ring is a final sale or custom made, unfortunately we will not be able to resize or exchange it. In this case, we recommend that you visit a local jeweler to have the ring resized.
We hope this information is helpful. If you have any further questions, please don't hesitate to contact us.